Archives: Reviews
“Always polite helpful and great job checking everything out indoors as well as under the house”
“Tony,
He was on time, very professional, and he made me aware of everything that was going on with my system and gave me an estimate. I highly recommend this business. He also offered me a maintenance contract that I was not aware of. I will definitely keep their service.”
“Tracy Marsh did a great job servicing our HVAC units. He was professional, knowledgeable, and thorough in his work. We truly appreciate his attention to detail and the quality service he provided. Highly recommend!”
“As always, Jeff did a fantastic job. The office staff was kind and efficient as well. They worked quickly to correct the issue with my heat pump. Jeff’s kindness and professionalism, as well as his skill, cannot be overstated. Thank you to the entire team.”
“Cody quickly evaluated the problem with our system and secured parts. Repair was efficient and he explained what was occurring in detail. Cody had great customer service and was very courteous. We would definitely call Triad Heating again for any service needed.”
“Jeff was really nice and explained everything he done. It was an extremely hot time of the month and he fixed my air quickly. Very professional and knowledgeable. Excellent service!”
“Jeff was great , very professional, on time and helpful took care of my problems”
“Everyone was very respectful and got the job done fast and fixed ac unit”
“Jeff is the most professional, knowledgeable & kind guy you would ever want to serve you. Always punctual and trustworthy.”
“During the extreme heat wave, my AC stopped working. I contacted them after hours. Jeff showed up. I was very pleased w his professionalism, his promptness and his knowledge. He explained my problem in layman terms. The BEST thing was he actually had the PART ON HIS TRUCK! I can’t tell you how many times a service tech would show up & not have the part needed to fix a problem. Needless to say I was beyond ecstatic. Thank you Jeff for saving itme & my animals from a miserable night of heat.”
“I couldn’t be happier with the HVAC repair. The Triad team was quick to respond and showed up on time (6PM). Shout out and kudos to technician Landen, who stayed late and kept working until 9:30PM to ensure we were back up and running. Highly recommend to anyone needing reliable HVAC repair. I’ll definitely be calling them again for all maintenance and repair needs.”
“Excellent service polite explanation of what was wrong”
“Tony and Cody were very professional and hardworking to get us air conditioning in 90 plus degree temperatures.”
“AC unit down for a couple days in 90-100 degree heat. Called Triad, schedule for the week was full, but they rearranged routine calls to take care of those with AC down. I wasn’t a customer before, but will be from here on out!”
“Helpful, friendly, easy to converse with. I would recommend again.”
“They early in the morning and till the installation was done. Chase with another guy, whose escapes right now, but they both were very professional. They were respectful of my property and cleaned up when finished. I highly recommend them to anyone. I'm very satisfied with their work.”
“Let me just say; Jeff is AWESOME!!! Very detailed, caring and open to answer all questions & lets you know quickly what all your equipment needs are. Jeff takes care of our personal units at our home as well as the church that I Pastor also. No one else I would rather have taking care of them than Jeff & Triad Heating & Air.”
“Adam was very informative, professional and polite. He answered all my questions and explained it in a way that I could understand.”
“Landen was very professional and friendly. He took his time working on my unit and knew what he was doing. He is a good asset to Triad Heating and cooling.”
“He was very courteous and knowledgeable. He explained things so I could understand what was needed. I enjoyed my interaction with him. A very respectful young man.”
“My service call was responded to very quickly. Brandon, the service tech was very professional and neatly dressed. He had my a/c unit repaired in no time. Triad Heating and Air has been our first choice for many years. They always take care of us.”
“Jeff was very polite, honest and knowledgeable. He was extremely helpful and great to work with. Thank you Jeff so much for coming out so quickly.”
“Very kind and informative on the options we have for a weekend situation and what to do for the near future.”
“Brandon Dietz was thorough and kept us up to date about what he was doing.”
“I appreciate the good communication by the company, and the ease of doing business.
The technicians we've had have always been knowledgeable, courteous and professional.
I am thankful to have a trusted company servicing our heat/ac for our home.”
“Mark was a great technician. He took the time to check everything and explain everything. Mark was very courteous and polite.”
“Our experience with Triad Heating has always been 5 stars. Jeff B is courteous, personable, competent, and efficient. We are extremely pleased with Triad Heating from ease of scheduling to completion of service. Highly recommend.”
“The technician was prompt, friendly and knowledgeable. I highly recommend him.”
“Always a pleasure to have Jeff check things out”
“Jeff done a wonderful job. He showed up before his scheduled appointment time. He checked everything very thoroughly. He always informed me if anything is going on. I really appreciate someone that i can trust. Thank you very much.”
“I am always pleased with the service from Triad. I think they are the best company I deal with. Always prompt, professional, courteous, and friendly and the work is done to a high standard. I highly recommend them. Jeff has been out for our routine service a couple of times and always us a thorough job, a pleasure to speak with and treats our property with respect. I think in this day and age you can't ask for much more than that!
We are actually way up the side of a mountain in Boomer and they are still always here on time.”
“Very professional and courteous”
“Jeff B is great. Very thorough and full of knowledge thanks, Jeff.”
“Tony did a great job of investigating and finding the problem on our heat pump, getting the unit back in service the same day. Very professional.”
“We have been with Triad heating and cooling for many years now. They installed a new ac unit and we have done maintenance on it with them for every year. They are always friendly and always help you out . Always on time or sooner which always is great!! Great friendly Thank you!!!!”
“Jeff is very knowledgeable and thorough.”
“Jeff Barnes is excellent full and of knowledge. Thanks Jeff👍”
“Jeff always does a great job for us and goes above and beyond.”
“Samuel performed all necessary functions for a maintenance on all units thus insuring that each unit will be working properly. He’s very polite and knowledgeable for the job .”
“On time, courteous, efficient. Thank you Sam.”
“He did a great job. Landen was very nice and professional.”
“Hope I get Tracy next year! He answered all my questions and was very thorough in all his explanations.”
“Jeff was very friendly and explained everything as he was going through the air conditioning unit. I would highly recommend”
“Tracy is always very friendly. Prompt, clean, and professional.”
“Excellence service and care by Jeff B. Jeff did our yearly air conditioning service and as usual he did an outstanding job! Taking care to review all aspects of the unit and making sure it was ready for the summer heat that is sure to come. The customer service and care provided by Jeff and the Triad Heating and Cooling team is top notch and rare to find in these days. Thanks again.”
“Sam Johnson performed the maintenance on my heat pump! He was very personable and professional! I would recommend Triads Heating and Cooling to anyone!”
“This is a great company. I use them for semi annual maintenance on my heat pump. It’s worth every cent to have Jeff come and look things over, clean it up and recommend things as he sees them. I Don’t like surprises so having it checked occasionally can save me an anfter hours call and we all know things only happen after hours. Jeff is so kind and very respectful and he really knows what he’s doing.”
“As ALWAYS, top notch service, on time, personal, seemed knowledgeable. This time I needed repair as well as time before last. Tracy had all my prior visits in his data base and was able to look back and tell me when, & why I had to call them. These folks put in a knew unit for my mother and I have always been pleased! #1 in customer service and all the service guys have always been so nice. Highly recommend.”
“Excellent work. Brandon was very knowledgeable and friendly. Was able to zero in on the problem quickly. Awesome! Very pleased.”
“Amanda in the office is always wonderful, books my appointments & takes my payment over the phone (very convenient). Jeff (technician) is always kind & efficient. Excellent customer service. Knowledgeable & helpful, answered all of my questions. I’ve used this company for years and they are the best!!”
“Excellent service, easy to schedule appointment , Sam called to let me know he was on his way. Completed the repair in the rain quickly. Super happy with Triad Heating and Cooling.”
“We have a maintenance contract with Triad. Landen did a great job, very professional and efficient.”
“Mark was very knowledgeable with the questions asked and gave options for any answers he gave.
Thank you again, Mark!”
“Extremely responsive! Helped us out of a difficult situation!!! Highly recommend!”
“A/C stopped working late last night, called this morning and Tracy came before noon and explained the issue and replaced the part that went bad. Very professional and friendly. I would highly recommend this company. I also appreciate Ryan who answered the phone when I called to get us scheduled so quickly.”
“Jeff is great. Does excellent job. Very informative courteous friendly. Highly recommended.”
“I enjoyed Sam’s visits while we were in the complimentary maintenance phase, and we have moved to the paid phase. Sam is friendly and professional, he is courteous of my home, and he is efficient with his work. I get a great sense that I can trust that my heat pumps were thoroughly checked. I couldn’t ask for better service.”
“Great service as usual. Quick diagnosis and repair, wouldn’t call anyone else!”
“Tony Martin was knowledgeable and found then fix problem. Weekend Emergency Call. Thanks Tony”
“Sam did a great job!! He even made friends with Hannah, our Bouvier. Sam is an excellent technician and a credit to Triad Heating & Cooling. Thanks Sam!”
“Sam let me know he was on way, come in done his job and told me when he was finished
Didn’t take to long”
“We had a complete install, we are very happy we chose triad heating. Tony and Cody did a fabulous job,very pleased with their work,these 2 men deserve a raise. They answered every question, kept us up to date and explained everything.their attention to detail made whole process easy. Thank you again for everything, very happy customer. Highly recommend”
“Sam did normal maintenance and fixed any issues that needed it.”
“Knowledgeable, professional and experienced! Have used Triad two houses over twenty years.💯🇺🇸”
“Disappointed for the second year he did not have a filter for my system as per my contract. I also had to remind you to do my yearly inspection. It was also several months late. Other than that Jeff did a good job.”
“The tech know what he was doing and help figure out what the problem was”
“Tracy was very thorough and professional. He goes above and beyond for his customers. I have done business with Triad for years and their team is top notch. I highly recommend them.”
“Did a thorough job. Friendly and professional.”
“My scheduled appointment was between 12 and 2 PM. It was after 2 pm. I had not heard anything from the tech so I called the office for Triad Heating & Cooling. As I was on the phone with the office, the technician calls, says that he was running late. He got to my home approximately 20 minutes later.”
“Cody knows what he is doing and is very professional in his attitude and customer service. Thank you”
“Sam was and still is the best. Always does a great job,,very friendly and a great asset to your company.”
“Brandon was very professional and effecient. He did the job in a timely matter.”
“Excellent service as usual! We’ve been using Triad for years!”
“Excellent service as usual! We’ve been using Triad for years!”
“Zach was very knowledgeable and professional in his work on our heating system”
“Sam was pleasant and friendly, did a good job checking our system.”
“Zach was very professional and knowledgeable. He really. Knew what he was doing and very efficient. Great. asset for Triad.”
“Adam was very professional. Seem to be knowable on service products.”
“I would like to Thank Zack and his Partner didn’t get his name for a Great job on my Air Conditioning Unit fixed my problem and found another problem and took care of that to.Thanks be to God for Sending Them To Us.”
“Jeff was a very nice person, and he knew what he was doing he fixed the problem, he would also talk to you and tell you what he found and what he was going to replace, in about two or three hours we had air again. I would call them again and ask for him. Very fast respond Call them, and they will fix the problem.”
“My appointment was set up quickly and easy. Samuel showed up, worked on the air conditioner (tune up). Found a slight issue and resolved the same day. No heavy sales pitch and very polite. I will be using again! Thank you!”
“Jeff Barnes was amazing!!! Explained the entire process and what was wrong. Didn't try to sell us anything extra. Totally recommend and will request Jeff for our routine maintenance since he knows our unit now. 10 out of 10”
“Zach was very polite and professional. He took his time to access the problem that I was having with my outdoor unit. The fan had stopped working and I was worried. He reassured me that he would get it figured out and when the need arose called for assistance to ensure he made an accurate diagnosis. Zach is a team player. I really appreciated him coming out and am very grateful to him and to Triad heating and air for sending someone out so quickly to help me with this problem. This company is a real asset to our community.”
“Zach, arrived on time and Identified himself, and waited to be invited into the home. The work order was throughly explained to me.
Zach was professional in not only repairing our issue but also he offered safety tips that would keep our family safe while operating a gas unit.
Zach did not leave the premises until he was assured that our issue was resolved. We are warm and toasty , thanks to Triad Heating and Cooling and the great customer service provided by Zach.”
“I would 10/10 recommend Tony with triad heating and cooling!! He was able to come out (same day!!) to diagnose why our heat pump was not working properly. Turns out he needed to come back the next day and our heat pump has been working perfectly since. I never spoke with Tony but I know he was very respectful and professional when communicating with my husband about fixing our problem. Thank you triad heating and cooling -and Tony!! Very satisfied customer and will call them if we ever need service again.”
“Showed up the same day we called to fix our heat. He fixed our issue fast but also checked other things and fixed issues to make our home more efficient. Definitely recommend.”
“Tony was on time, efficient and professional. He checked out everything and answered all of my questions. It’s so nice to have good people you can trust in your home. Excellent customer service by the entire staff. Thanks!”
“Last week Jeff B along with Tony and Cody installed a new gas furnace and whole house stand by generator. Their work was excellent and most professional. Install looks great and we are very happy with their work and service. Would recommend them and Triad Heating and Cooling to anyone.”
“Today I had a technician come to my house and service my A/C. His name is Steve. His a true gentleman. He was clean cut and very pleasant. Right now I am disabled. Steve explained to me everything he was doing. Sorta step-by-step. I even asked him to take out my garbage on his way out. He said it was no problem and he would be happy to do it. As far as I am concerned, Steve is a 5-star person. Triad heating is very lucky to have a person like Steve working for you. Thank you!”
“Last week Alijah came and did maintenance on our HVAC unit. We get it done twice a year and have been for years. I am always very satisfied with Triad’s work, but Alijah went above and beyond. He took his time and was very thorough. I normally have my AC set to 66-68, but since he came I have been able to put it on 70 and it’s still really cold! This is really going to help with my electric bill too! Thank you, Alijah, keep up the great work!”
“Recently, Jeff B and Tony responded swiftly to a quick-turnaround request to install an HVAC supply line to an area of the house that needed a little more ventilation. Jeff thought through the issue with us, and proposed an elegant solution that looked great in the room. Then Jeff and Tony came over a couple days later and got the job done efficiently and precisely, leaving the place cleaner than when they arrived.
Jeff has helped us with many HVAC and standby generator jobs over the past few years, in an older house that had a lot of complex issues. That standby generator Jeff installed and maintained helped us get through some tough weather events. When the whole neighborhood lost power, we kept on truckin’ with reliable standby power for the whole house for several days thanks to the careful forethought, detailed preparation and expert service Jeff provided.
Jeff and his colleagues are a team of top-notch professionals who truly take pride in their work and know their craft inside and out. I would highly recommend them for any job, big or small!”
“Triad did a wonderful job. Highly recommend. Will use them again.”
“The tech was very good and knowledgeable. Very thorough!!”
“Amanda, thank you for sending Alijah Barker to do our maintenance. He is very polite as well as very efficient.”
“We were very satisfied with inspection and repairs in such a quick manor.”
“Alijah is a good tech! I was very impressed with his knowledge and professionalism. He’s mature for his age. He represents TH&C well.”
“Did a great job! Great company to do business with. Always friendly and eager to help you!!! Never have to wait long to get someone to check on the problem. Next day service!!! Or same day depending on time you call. Thanks so much!!!”
“The technicians were friendly and knowledgeable. They were not irritated or even bothered by questions. Both took the time to explain what was being done, asked about any issues we currently are experiencing and made sure we are aware of items they fixed. They also took the time explain what we could do to make our units more efficient and last.”
“Triad Heating & Cooling was helpful from start to finish. Answered any questions and problem solved anything needed for us to have the efficiently functioning system we needed. From the comfort consultant, the guys doing the work, and the inspector, were all helpful and quality contractors, people you can feel comfortable with at your house. I definitely recommend Triad Heating and Cooling for all your HVAC needs. Thanks!”
“We are very pleased that we chose you to replace our home unit of 14 years. Eric answered all our questions and helped us decide on an American Standard unit, and it is working great! Your installers were kind and efficient, answering all we asked. They cleaned up well, after the unit was in. We shall pass on a good word for all of you people.”