Archives: Reviews

“Zach was very polite and professional. He took his time to access the problem that I was having with my outdoor unit. The fan had stopped working and I was worried. He reassured me that he would get it figured out and when the need arose called for assistance to ensure he made an accurate diagnosis. Zach is a team player. I really appreciated him coming out and am very grateful to him and to Triad heating and air for sending someone out so quickly to help me with this problem. This company is a real asset to our community.”

– Lily B.

“Zach, arrived on time and Identified himself, and waited to be invited into the home. The work order was throughly explained to me.
Zach was professional in not only repairing our issue but also he offered safety tips that would keep our family safe while operating a gas unit.
Zach did not leave the premises until he was assured that our issue was resolved. We are warm and toasty , thanks to Triad Heating and Cooling and the great customer service provided by Zach.”

– Edward L.

“I would 10/10 recommend Tony with triad heating and cooling!! He was able to come out (same day!!) to diagnose why our heat pump was not working properly. Turns out he needed to come back the next day and our heat pump has been working perfectly since. I never spoke with Tony but I know he was very respectful and professional when communicating with my husband about fixing our problem. Thank you triad heating and cooling -and Tony!! Very satisfied customer and will call them if we ever need service again.”

– Crystal W.

“Showed up the same day we called to fix our heat. He fixed our issue fast but also checked other things and fixed issues to make our home more efficient. Definitely recommend.”

– Jeremy W.

“Tony was on time, efficient and professional. He checked out everything and answered all of my questions. It’s so nice to have good people you can trust in your home. Excellent customer service by the entire staff. Thanks!”

– Dawn H.

“Last week Jeff B along with Tony and Cody installed a new gas furnace and whole house stand by generator. Their work was excellent and most professional. Install looks great and we are very happy with their work and service. Would recommend them and Triad Heating and Cooling to anyone.”

– David A.

“Today I had a technician come to my house and service my A/C. His name is Steve. His a true gentleman. He was clean cut and very pleasant. Right now I am disabled. Steve explained to me everything he was doing. Sorta step-by-step. I even asked him to take out my garbage on his way out. He said it was no problem and he would be happy to do it. As far as I am concerned, Steve is a 5-star person. Triad heating is very lucky to have a person like Steve working for you. Thank you!”

– June H.

“Last week Alijah came and did maintenance on our HVAC unit. We get it done twice a year and have been for years. I am always very satisfied with Triad’s work, but Alijah went above and beyond. He took his time and was very thorough. I normally have my AC set to 66-68, but since he came I have been able to put it on 70 and it’s still really cold! This is really going to help with my electric bill too! Thank you, Alijah, keep up the great work!”

– Kathleen W.

“Recently, Jeff B and Tony responded swiftly to a quick-turnaround request to install an HVAC supply line to an area of the house that needed a little more ventilation. Jeff thought through the issue with us, and proposed an elegant solution that looked great in the room. Then Jeff and Tony came over a couple days later and got the job done efficiently and precisely, leaving the place cleaner than when they arrived.

Jeff has helped us with many HVAC and standby generator jobs over the past few years, in an older house that had a lot of complex issues. That standby generator Jeff installed and maintained helped us get through some tough weather events. When the whole neighborhood lost power, we kept on truckin’ with reliable standby power for the whole house for several days thanks to the careful forethought, detailed preparation and expert service Jeff provided.

Jeff and his colleagues are a team of top-notch professionals who truly take pride in their work and know their craft inside and out. I would highly recommend them for any job, big or small!”

– Dan O.

“Did a great job! Great company to do business with. Always friendly and eager to help you!!! Never have to wait long to get someone to check on the problem. Next day service!!! Or same day depending on time you call. Thanks so much!!!”

– Sheila T.

“The technicians were friendly and knowledgeable. They were not irritated or even bothered by questions. Both took the time to explain what was being done, asked about any issues we currently are experiencing and made sure we are aware of items they fixed. They also took the time explain what we could do to make our units more efficient and last.”

– Wendy T.

“Triad Heating & Cooling was helpful from start to finish. Answered any questions and problem solved anything needed for us to have the efficiently functioning system we needed. From the comfort consultant, the guys doing the work, and the inspector, were all helpful and quality contractors, people you can feel comfortable with at your house. I definitely recommend Triad Heating and Cooling for all your HVAC needs. Thanks!”

– James M.

“We are very pleased that we chose you to replace our home unit of 14 years. Eric answered all our questions and helped us decide on an American Standard unit, and it is working great! Your installers were kind and efficient, answering all we asked. They cleaned up well, after the unit was in. We shall pass on a good word for all of you people.”

– Bryon A.