Archives: Reviews
“We have been with Triad heating and cooling for many years now. They installed a new ac unit and we have done maintenance on it with them for every year. They are always friendly and always help you out . Always on time or sooner which always is great!! Great friendly Thank you!!!!”
“Jeff is very knowledgeable and thorough.”
“Jeff Barnes is excellent full and of knowledge. Thanks Jeff👍”
“Jeff always does a great job for us and goes above and beyond.”
“Samuel performed all necessary functions for a maintenance on all units thus insuring that each unit will be working properly. He’s very polite and knowledgeable for the job .”
“On time, courteous, efficient. Thank you Sam.”
“He did a great job. Landen was very nice and professional.”
“Hope I get Tracy next year! He answered all my questions and was very thorough in all his explanations.”
“Jeff was very friendly and explained everything as he was going through the air conditioning unit. I would highly recommend”
“Tracy is always very friendly. Prompt, clean, and professional.”
“Excellence service and care by Jeff B. Jeff did our yearly air conditioning service and as usual he did an outstanding job! Taking care to review all aspects of the unit and making sure it was ready for the summer heat that is sure to come. The customer service and care provided by Jeff and the Triad Heating and Cooling team is top notch and rare to find in these days. Thanks again.”
“Sam Johnson performed the maintenance on my heat pump! He was very personable and professional! I would recommend Triads Heating and Cooling to anyone!”
“This is a great company. I use them for semi annual maintenance on my heat pump. It’s worth every cent to have Jeff come and look things over, clean it up and recommend things as he sees them. I Don’t like surprises so having it checked occasionally can save me an anfter hours call and we all know things only happen after hours. Jeff is so kind and very respectful and he really knows what he’s doing.”
“As ALWAYS, top notch service, on time, personal, seemed knowledgeable. This time I needed repair as well as time before last. Tracy had all my prior visits in his data base and was able to look back and tell me when, & why I had to call them. These folks put in a knew unit for my mother and I have always been pleased! #1 in customer service and all the service guys have always been so nice. Highly recommend.”
“Excellent work. Brandon was very knowledgeable and friendly. Was able to zero in on the problem quickly. Awesome! Very pleased.”
“Amanda in the office is always wonderful, books my appointments & takes my payment over the phone (very convenient). Jeff (technician) is always kind & efficient. Excellent customer service. Knowledgeable & helpful, answered all of my questions. I’ve used this company for years and they are the best!!”
“Excellent service, easy to schedule appointment , Sam called to let me know he was on his way. Completed the repair in the rain quickly. Super happy with Triad Heating and Cooling.”
“We have a maintenance contract with Triad. Landen did a great job, very professional and efficient.”
“Mark was very knowledgeable with the questions asked and gave options for any answers he gave.
Thank you again, Mark!”
“Extremely responsive! Helped us out of a difficult situation!!! Highly recommend!”
“A/C stopped working late last night, called this morning and Tracy came before noon and explained the issue and replaced the part that went bad. Very professional and friendly. I would highly recommend this company. I also appreciate Ryan who answered the phone when I called to get us scheduled so quickly.”
“Jeff is great. Does excellent job. Very informative courteous friendly. Highly recommended.”
“I enjoyed Sam’s visits while we were in the complimentary maintenance phase, and we have moved to the paid phase. Sam is friendly and professional, he is courteous of my home, and he is efficient with his work. I get a great sense that I can trust that my heat pumps were thoroughly checked. I couldn’t ask for better service.”
“Great service as usual. Quick diagnosis and repair, wouldn’t call anyone else!”
“Tony Martin was knowledgeable and found then fix problem. Weekend Emergency Call. Thanks Tony”
“Sam did a great job!! He even made friends with Hannah, our Bouvier. Sam is an excellent technician and a credit to Triad Heating & Cooling. Thanks Sam!”
“Sam let me know he was on way, come in done his job and told me when he was finished
Didn’t take to long”
“We had a complete install, we are very happy we chose triad heating. Tony and Cody did a fabulous job,very pleased with their work,these 2 men deserve a raise. They answered every question, kept us up to date and explained everything.their attention to detail made whole process easy. Thank you again for everything, very happy customer. Highly recommend”
“Sam did normal maintenance and fixed any issues that needed it.”
“Knowledgeable, professional and experienced! Have used Triad two houses over twenty years.💯🇺🇸”
“Disappointed for the second year he did not have a filter for my system as per my contract. I also had to remind you to do my yearly inspection. It was also several months late. Other than that Jeff did a good job.”
“The tech know what he was doing and help figure out what the problem was”
“Tracy was very thorough and professional. He goes above and beyond for his customers. I have done business with Triad for years and their team is top notch. I highly recommend them.”
“Did a thorough job. Friendly and professional.”
“My scheduled appointment was between 12 and 2 PM. It was after 2 pm. I had not heard anything from the tech so I called the office for Triad Heating & Cooling. As I was on the phone with the office, the technician calls, says that he was running late. He got to my home approximately 20 minutes later.”
“Cody knows what he is doing and is very professional in his attitude and customer service. Thank you”
“Sam was and still is the best. Always does a great job,,very friendly and a great asset to your company.”
“Brandon was very professional and effecient. He did the job in a timely matter.”
“Excellent service as usual! We’ve been using Triad for years!”
“Excellent service as usual! We’ve been using Triad for years!”
“Zach was very knowledgeable and professional in his work on our heating system”
“Sam was pleasant and friendly, did a good job checking our system.”
“Zach was very professional and knowledgeable. He really. Knew what he was doing and very efficient. Great. asset for Triad.”
“Adam was very professional. Seem to be knowable on service products.”
“I would like to Thank Zack and his Partner didn’t get his name for a Great job on my Air Conditioning Unit fixed my problem and found another problem and took care of that to.Thanks be to God for Sending Them To Us.”
“Jeff was a very nice person, and he knew what he was doing he fixed the problem, he would also talk to you and tell you what he found and what he was going to replace, in about two or three hours we had air again. I would call them again and ask for him. Very fast respond Call them, and they will fix the problem.”
“My appointment was set up quickly and easy. Samuel showed up, worked on the air conditioner (tune up). Found a slight issue and resolved the same day. No heavy sales pitch and very polite. I will be using again! Thank you!”
“Jeff Barnes was amazing!!! Explained the entire process and what was wrong. Didn't try to sell us anything extra. Totally recommend and will request Jeff for our routine maintenance since he knows our unit now. 10 out of 10”
“Zach was very polite and professional. He took his time to access the problem that I was having with my outdoor unit. The fan had stopped working and I was worried. He reassured me that he would get it figured out and when the need arose called for assistance to ensure he made an accurate diagnosis. Zach is a team player. I really appreciated him coming out and am very grateful to him and to Triad heating and air for sending someone out so quickly to help me with this problem. This company is a real asset to our community.”
“Zach, arrived on time and Identified himself, and waited to be invited into the home. The work order was throughly explained to me.
Zach was professional in not only repairing our issue but also he offered safety tips that would keep our family safe while operating a gas unit.
Zach did not leave the premises until he was assured that our issue was resolved. We are warm and toasty , thanks to Triad Heating and Cooling and the great customer service provided by Zach.”
“I would 10/10 recommend Tony with triad heating and cooling!! He was able to come out (same day!!) to diagnose why our heat pump was not working properly. Turns out he needed to come back the next day and our heat pump has been working perfectly since. I never spoke with Tony but I know he was very respectful and professional when communicating with my husband about fixing our problem. Thank you triad heating and cooling -and Tony!! Very satisfied customer and will call them if we ever need service again.”
“Showed up the same day we called to fix our heat. He fixed our issue fast but also checked other things and fixed issues to make our home more efficient. Definitely recommend.”
“Tony was on time, efficient and professional. He checked out everything and answered all of my questions. It’s so nice to have good people you can trust in your home. Excellent customer service by the entire staff. Thanks!”
“Last week Jeff B along with Tony and Cody installed a new gas furnace and whole house stand by generator. Their work was excellent and most professional. Install looks great and we are very happy with their work and service. Would recommend them and Triad Heating and Cooling to anyone.”
“Today I had a technician come to my house and service my A/C. His name is Steve. His a true gentleman. He was clean cut and very pleasant. Right now I am disabled. Steve explained to me everything he was doing. Sorta step-by-step. I even asked him to take out my garbage on his way out. He said it was no problem and he would be happy to do it. As far as I am concerned, Steve is a 5-star person. Triad heating is very lucky to have a person like Steve working for you. Thank you!”
“Last week Alijah came and did maintenance on our HVAC unit. We get it done twice a year and have been for years. I am always very satisfied with Triad’s work, but Alijah went above and beyond. He took his time and was very thorough. I normally have my AC set to 66-68, but since he came I have been able to put it on 70 and it’s still really cold! This is really going to help with my electric bill too! Thank you, Alijah, keep up the great work!”
“Recently, Jeff B and Tony responded swiftly to a quick-turnaround request to install an HVAC supply line to an area of the house that needed a little more ventilation. Jeff thought through the issue with us, and proposed an elegant solution that looked great in the room. Then Jeff and Tony came over a couple days later and got the job done efficiently and precisely, leaving the place cleaner than when they arrived.
Jeff has helped us with many HVAC and standby generator jobs over the past few years, in an older house that had a lot of complex issues. That standby generator Jeff installed and maintained helped us get through some tough weather events. When the whole neighborhood lost power, we kept on truckin’ with reliable standby power for the whole house for several days thanks to the careful forethought, detailed preparation and expert service Jeff provided.
Jeff and his colleagues are a team of top-notch professionals who truly take pride in their work and know their craft inside and out. I would highly recommend them for any job, big or small!”
“Triad did a wonderful job. Highly recommend. Will use them again.”
“The tech was very good and knowledgeable. Very thorough!!”
“Amanda, thank you for sending Alijah Barker to do our maintenance. He is very polite as well as very efficient.”
“We were very satisfied with inspection and repairs in such a quick manor.”
“Alijah is a good tech! I was very impressed with his knowledge and professionalism. He’s mature for his age. He represents TH&C well.”
“Did a great job! Great company to do business with. Always friendly and eager to help you!!! Never have to wait long to get someone to check on the problem. Next day service!!! Or same day depending on time you call. Thanks so much!!!”
“The technicians were friendly and knowledgeable. They were not irritated or even bothered by questions. Both took the time to explain what was being done, asked about any issues we currently are experiencing and made sure we are aware of items they fixed. They also took the time explain what we could do to make our units more efficient and last.”
“Triad Heating & Cooling was helpful from start to finish. Answered any questions and problem solved anything needed for us to have the efficiently functioning system we needed. From the comfort consultant, the guys doing the work, and the inspector, were all helpful and quality contractors, people you can feel comfortable with at your house. I definitely recommend Triad Heating and Cooling for all your HVAC needs. Thanks!”
“We are very pleased that we chose you to replace our home unit of 14 years. Eric answered all our questions and helped us decide on an American Standard unit, and it is working great! Your installers were kind and efficient, answering all we asked. They cleaned up well, after the unit was in. We shall pass on a good word for all of you people.”